Shipping and delivery
Order processing and dispatch
In-stock orders are normally dispatched within 7–14 business days after order confirmation. This is the time required to prepare and dispatch the order and does not include the courier’s transit time. If an order is expected to take longer, we will contact you using the details supplied at checkout.
Worldwide delivery
ORFF CABLE offers worldwide delivery. Availability, charges and estimated delivery times depend on the destination, parcel weight and selected service. They will be displayed at checkout where available or confirmed separately.
We normally use DHL, UPS or FedEx. The courier is selected according to destination, service availability and parcel requirements, so a preferred courier cannot always be guaranteed.
Shipping charges
Shipping charges vary by country or region, parcel weight and delivery service. The applicable amount will be displayed at checkout using the shipping data configured at that time. If an individual quotation is required, we will contact you before dispatch.
Tracking, insurance and signature
We will email available tracking details after dispatch. All orders require a signature on delivery. Transit insurance depends on the order value, destination and the courier’s service terms.
Duties, taxes and customs charges
Orders delivered outside the United Kingdom are generally sent on a DAP / DDU basis. Customs duty, import VAT, clearance charges and other destination fees may apply. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
You are responsible for checking the import rules and likely charges in your destination. ORFF CABLE cannot control or guarantee these amounts.
Estimated delivery time
Orders are generally expected to arrive within approximately 14–30 days from order confirmation. This is an estimate, not a guarantee. Destination, customs clearance, public holidays, severe weather, courier operations and other circumstances outside our reasonable control may affect delivery.
Delivery address
Check the recipient name, address, telephone number and other delivery information before payment. If anything is incorrect, contact info@orffcable.co.uk as soon as possible. We may be unable to amend an address once an order has been dispatched.
Additional costs caused by an incorrect or incomplete address, including return or redelivery charges, may be charged to the customer.
Damage, loss or serious delay
If a parcel or product arrives damaged, retain the product, accessories, packaging and shipping labels. Contact info@orffcable.co.uk promptly with the order number and clear photographs.
If tracking has not updated for an extended period or the parcel has not arrived within a reasonable time, contact us. We will open an enquiry with the courier and assist according to the outcome.
Returns and refunds
Purchases from authorised dealers or distributors
This Policy applies to orders placed directly through the ORFF CABLE website. If you purchase from an authorised dealer, distributor or other retail location, your sales contract is with that seller. Contact the original place of purchase for delivery issues, cancellations, returns and refunds, and follow the seller’s procedure.
A dealer’s own return arrangements may differ from those for direct website orders, but they cannot reduce mandatory statutory rights. ORFF CABLE may still assist with product assessment or a commercial warranty request under our Warranty & Repairs Policy.
Keep the original invoice or receipt showing the seller’s name, purchase date and product. You can check current authorised purchasing locations on our Dealers page or email info@orffcable.co.uk before purchasing.
Change of mind
To cancel an online order because of a change of mind, notify us within 14 days after receiving the goods. After notifying us, return the goods within a further 14 days. Mandatory consumer rights in your country may provide additional protection and will continue to apply.
Standard product configurations
ORFF CABLE does not currently sell products genuinely made to an individual customer’s unique specification. Selecting a connector or another option from the standard choices offered on the website does not automatically make a product personalised or custom-made.
If genuinely bespoke, engraved or otherwise non-resalable products are introduced, their cancellation and return conditions will be made clear before purchase.
Condition of returned goods
Returned goods should be in a reasonable, resalable condition and include the original packaging, accessories, documents and supplied items.
You may inspect goods only as reasonably necessary. Where handling goes beyond what would normally be permitted in a shop and reduces the value of the goods, we may make a lawful deduction from the refund.
Return shipping costs
Customers are responsible for the cost of returning change-of-mind items. Use a tracked service with suitable insurance. The sender remains responsible for the safe return until the parcel reaches us.
Where goods are faulty, incorrect, misdescribed or otherwise our legal responsibility, we will arrange or meet reasonable return costs as required by applicable law.
Refunds
After receiving and inspecting eligible returned goods, we will process the refund within the period required by applicable law. Refunds are normally issued to the original payment method; bank or payment-provider processing times may vary.
An eligible cancellation refund includes the product price and the cost of the original basic standard delivery. Additional express or upgraded delivery charges are not normally refundable unless required by law.
Faulty, incorrect or misdescribed goods
This policy does not limit statutory rights relating to goods that are faulty, misdescribed, unfit for purpose or below the legally required standard.
Email info@orffcable.co.uk with the order number, a description of the issue and supporting photographs or video. We will assess the matter and arrange an appropriate repair, replacement, return or refund.
Cancellation before dispatch
Contact us as soon as possible. If the order has not entered an irreversible processing or dispatch stage, we will try to cancel it.
Return procedure
- Email info@orffcable.co.uk with the order number and reason for return.
- Wait for confirmation of eligibility and return instructions.
- Package the goods securely and use a tracked, appropriately insured service.
- Keep proof of postage and tracking details until the return and refund are complete.
Do not return goods without first receiving instructions.
Return address
ORFF CABLE / Grand Audio Design Ltd
62A Queen Street
Portsea
Portsmouth
Hampshire
PO1 3HW
United Kingdom
Return authorisation and instructions must be obtained by email before sending goods.
Model cancellation notice
You may use the following wording, but are not required to do so:
To: ORFF CABLE / Grand Audio Design Ltd
Email: info@orffcable.co.uk
I / We hereby give notice that I / we cancel the contract of sale for the following goods:
Product:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Contact
For any delivery, return or refund question, email info@orffcable.co.uk.